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Due to COVID-19 guidelines, clients will not need to leave their cars or enter the clinic.
Oregon veterinarians have been directed by Gov. Brown to stop *elective* surgical procedures for the foreseeable future so that masks, gowns, and gloves (PPE) can be preserved. Examples would include a spay or neuter or a dental cleaning. Your veterinarian will provide guidance relative to your specific animal's needs, such as rescheduling a procedure to a later date if it fits the requirement to preserve PPE. Veterinary services such as exams and vaccinations do not require PPE so they can continue. Your veterinarian may have put new protocols in place to limit physical contact between staff and clients, which means you may not be able to go into the clinic with your pet. Please be understanding. We want to keep veterinarians and their staff physically well so that they can keep caring for our animals. If your pet is on medication, takes parasite preventives, or eats a veterinary therapeutic diet, ask your veterinarian about how you can order those items online to avoid trips out of the house. Veterinarians are also allowed to use telemedicine at their discretion. Our members and the entire veterinary team cares deeply about your animals, and are working hard to continue caring for them in this challenging time. We're all in this together. Gov. Brown has asked veterinarians to donate PPE to the human healthcare effort and many have so far, with more to come.
We are taking measures to follow the guidelines of the emergency action plan recommending “social distancing” by our Governor. We ask that if you are ill and if you are running a fever, PLEASE do not come in.
OUR STAFF POLICIES
We are NOT allowing ill staff (those with a fever) to work. Please also remember it is allergy season and many of us have seasonal allergies that MAY look like we are ill, but we are not.
We are changing our appointment times, and there will be fewer appointments available over the next month so that we can do as much of our process in the rooms as we can and clean thoroughly after each client.
MOVING QUICKLY INTO EXAM ROOMS
We will be asking clients to step immediately into rooms to decrease time in the lobby and to decrease your contact time with strangers. We are implementing new cleaning procedures throughout the hospital. You may be asked to wait outside or in your car. This is to protect you!
EXITING EXAM ROOMS
Each room has a sink and we want you to wash your hands before leaving. There is soap and paper towels in each room. You may be asked to leave by different doors during this time as well. We are trying to keep you separate from other clients.
If you are comfortable with us running your credit cards out of your site, we can complete everything in the rooms. If you are not, then you will have to spend a short amount of time at the front desk to complete your transactions.
VULNERABLE POPULATIONS, DROP OFF OPTIONS
We understand that many of you are at serious risk if you get this nasty virus. We are offering a pet pick up and drop off and medications drop off to your car or to your home (someone MUST be at home so we can see you grab the meds) for our established clients.
HEARTWORM TESTS AND SPECIALS
We are also aware that it is coming up on the time most of us do our annual heartworm tests and get our preventatives for the year. We are offering extra special specials in an effort to make it as affordable as possible this year. If you NEED to renew your medications, and cannot get it during this time, we will extend the specials for you. If you NEED medications and cannot get in for an appointment, please make us aware so we can help you during this emergency period.
If you have ANY questions or concerns, please do not hesitate to contact us. We will try our best to do anything we can to help all of your needs and your pet’s needs at this trying time!
Kelli Rosen, DVM
On behalf of the entir staff, I would like to thank you for visiting our Web site. Our mission is to offer veterinary services dedicated to total health and well being for our community's pets. We appreciate the opportunity to serve you and your pets with excellent service and high-quality care.
Our doctors and staff are committed to practicing veterinary medicine with a personal approach, offering each patient the same individualized care and compassion that we give to our own pets.
If you have any questions or comments, I invite you to contact me anytime. I look forward to providing you and your pets with many years of quality service.
Kelli Rosen, DVM